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Here are some useful tips on what you should or should not do with your Octopus. |
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DO
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Keep your Octopus in a protective pouch. |
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Reload your Octopus before the value runs out or apply for Automatic Add Value Service. |
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If your Octopus is rejected at an Octopus reader, wait until the passenger indicator light stops flashing, then try again. |
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Hold your Octopus steadily over a reader, and wait until there is an
indication that the transaction is completed
and the remaining value is shown on the
screen before removing your
Octopus. |
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Contact staff or call the Octopus Customer Service Hotline 2266 2222 when assistance is required in using your Octopus. |
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Use an Octopus of the appropriate type (ie if you are 12 years old or above, use an adult Octopus; if you are a student, use a Personalised Octopus with Student Status). |
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Present your Octopus for inspection upon request. |
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When taking Light Rail, wave your Octopus over the entry/exit Octopus reader on the platform as required. |
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If you lose your Personalised Octopus or an Octopus linked with AAVS, call the Octopus Lost Card Hotline 2266 2266 to report the loss immediately. |
DON'T
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Hold more than one Octopus over a reader at one time. |
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Hold an Octopus and another smartcard, such as a pass for residential or
office premises, together over a reader at one
time. |
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Hold your Octopus too quickly over a reader, which can lead to an incomplete
transaction; in such cases, wave the same Octopus
again as required until the transaction is completed. |
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Bend, write on, scratch, tap, cut or paste stickers or photos on your Octopus. |
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Place your Octopus near coins, studs or zippers. |
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Put your Octopus in your back pocket, as the microchip on the card can be damaged when you sit down. |
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Use any electronic equipment, such as digital diaries, near your Octopus. |
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Pass your Personalised Octopus or your Octopus linked with AAVS to another person. |

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