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Here are some useful tips on what you should or should not do with your Octopus.

DO

Keep your Octopus in a protective pouch.
Reload your Octopus before the value runs out or apply for Automatic Add Value Service.
If your Octopus is rejected at an Octopus reader, wait until the passenger indicator light stops flashing, then try again.
Hold your Octopus steadily over a reader, and wait until there is an indication that the transaction is completed and the remaining value is shown on the screen before removing your Octopus.
Contact staff or call the Octopus Customer Service Hotline 2266 2222 when assistance is required in using your Octopus.
Use an Octopus of the appropriate type (ie if you are 12 years old or above, use an adult Octopus; if you are a student, use a Personalised Octopus with Student Status).
Present your Octopus for inspection upon request.
When taking Light Rail, wave your Octopus over the entry/exit Octopus reader on the platform as required.
If you lose your Personalised Octopus or an Octopus linked with AAVS, call the Octopus Lost Card Hotline 2266 2266 to report the loss immediately.

DON'T

Hold more than one Octopus over a reader at one time.
Hold an Octopus and another smartcard, such as a pass for residential or office premises, together over a reader at one time.
Hold your Octopus too quickly over a reader, which can lead to an incomplete transaction; in such cases, wave the same Octopus again as required until the transaction is completed.
Bend, write on, scratch, tap, cut or paste stickers or photos on your Octopus.
Place your Octopus near coins, studs or zippers.
Put your Octopus in your back pocket, as the microchip on the card can be damaged when you sit down.
Use any electronic equipment, such as digital diaries, near your Octopus.
Pass your Personalised Octopus or your Octopus linked with AAVS to another person.

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